What is the delivery time of my order? The standard delivery time for print products in the UK is 7 working days. You can choose in your shopping cart for faster delivery of 6 or sometimes 5 working days. For faster delivery extra costs will be charged, the costs depend on the products.
How much are the shipping costs? The standard shipping costs for the UK are € 9.95. The shipping costs are independent of the rush fee (product price) that you can select on the product page. For other countries within Europe you can find the shipping costs in the shopping cart page.
How can I cancel my order? You can cancel your order up to 1 hour after submission by sending an email to firstname.lastname@example.org. The production process of your print starts after this period. Therefore, cancellation at a later time is unfortunately not possible.
Can I also pay for my order afterwards? Pay afterwards can be selected at checkout. We use Klarna for payment in arrears. Klarna checks on the basis of your personal information whether it is possible to pay later, we have no influence on this. After your order you will receive an invoice from Klarna.
I have forgotten my password, what should I do? Click here and enter the e-mail address or username of your customer account. Then click on “Forgot password”. You will receive an email with a link to a page where you can enter a new password.
How do I know if my design is good enough? We check every design for errors and quality. If we think that something is wrong with the design, we will contact you. We do this with the option “upload design” and “design in editor”. We will let you know by email if we approve and print your file or if the quality is insufficient. Note: This is not a guarantee, so always pay attention yourself, if in doubt always make inquiries.